Welcome to the Augustinus Bader Beauty Store FAQ page. We’re dedicated to providing a seamless, holistic experience for your wellness journey. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, feel free to contact our customer care team.
Product Questions
What types of products do you offer?
Our collections include a harmonious blend of nature and science, featuring categories such as Aromatherapy, Baby & Kids, Bach Flowers, Bath & Shower, Body, Face, Hair, and Holistic items. Each product is carefully curated to support your overall wellness, combining scientific excellence with natural purity for a balanced self-care ritual.
Are your products suitable for sensitive skin?
Yes, many of our products are designed with holistic principles, using gentle, natural ingredients. However, we recommend checking individual product descriptions for specific details or consulting with a healthcare professional if you have particular sensitivities.
Do you have products for babies and kids?
Absolutely! Our Baby & Kids range includes gentle, nurturing items tailored for delicate skin, ensuring a safe and soothing experience for your little ones.
Delivery Questions
Where do you ship?
We proudly ship worldwide, bringing our products to your doorstep. However, delivery to some Asian countries and remote locations may not be available at this time due to logistical constraints.
How long does delivery take?
After order processing (1-2 business days), delivery times vary by option:
- Standard Shipping ($12.95): Typically arrives within 10-15 days after shipment, using trusted carriers like DHL or FedEx.
- Free Shipping (on orders over $50): Delivered via EMS, usually arriving within 15-25 days after shipment. This eco-conscious option aligns with our sustainability values.
Can I track my order?
Yes, once your order is shipped, we’ll provide tracking information via email so you can monitor its journey to you.
What if I’m in a remote area?
Unfortunately, we may not deliver to certain remote locations. If you’re unsure, please contact us at [email protected] for assistance.
Payment Questions
What payment methods do you accept?
To accommodate our global community, we accept Visa, MasterCard, JCB, and PayPal. Our secure payment system ensures your transactions are protected, allowing you to focus on your wellness journey with peace of mind.
Is my payment information safe?
Absolutely. We use advanced security measures to safeguard your data, so you can shop confidently knowing your information is secure.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied. If you’re not happy with your purchase, you can return it within 15 days of receipt. Please ensure items are unused and in original packaging. For details, email us at [email protected], and we’ll guide you through the process.
Do you offer exchanges?
Yes, we handle exchanges on a case-by-case basis. Contact our customer care team for assistance, and we’ll help you find a solution that fits your needs.
Account and General Questions
How do I create an account?
Currently, you can place orders without an account. However, we’re continuously enhancing our services. For any account-related inquiries, reach out to us, and we’ll assist you personally.
What if I have issues with my order?
We’re here to help! Email us at [email protected] with your order details, and our team will resolve any issues promptly, reflecting our commitment to integrity and care.
Do you offer gift wrapping or special notes?
While we don’t currently have automated gift options, we’d be happy to accommodate special requests where possible. Contact us before ordering, and we’ll do our best to make your gift extra special.
Thank you for choosing Augustinus Bader Beauty Store. We’re honored to be part of your wellness ritual and invite you to explore our collections to discover products that harmonize with your lifestyle. For further questions, don’t hesitate to get in touch.