At Augustinus Bader Beauty Store, we believe that your satisfaction is as essential to your wellness journey as the holistic care we put into our products. We want you to love every item you purchase from us. If for any reason you’re not completely satisfied, we’re here to help with a straightforward returns and exchanges process.

Key Information at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unopened and in original packaging
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Our Policy

Before initiating a return or exchange, please ensure your item meets the following criteria:

  • Return request is made within 15 days of delivery
  • Product is unopened, unused, and in its original packaging
  • All original tags and labels are attached

Step 2: Initiate Your Return or Exchange

To begin the process, please contact our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Augustinus Bader Beauty Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify reason] Shipping Address: [Your Name] [Street Address] [City, State, Postal Code] [Country] I confirm that the product(s) are unopened and in their original packaging. Thank you, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Step 3: Wait for Authorization

Within 1-2 business days, you’ll receive a return authorization email with instructions and a return merchandise authorization (RMA) number. Please include this RMA number with your return.

Step 4: Ship Your Return

Package your items securely and include:

  • The RMA number clearly visible on the outside of the package
  • A copy of your original order confirmation or packing slip
  • All items in their original condition and packaging

Ship your return to:

Augustinus Bader Beauty Store Returns
3248 Walnut Hill Drive
Portland, US 45204

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your original shipping method within 3-5 business days of receipt

Important Notes

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Opened or used personal care items
  • Products from our Bath & Shower category that have been opened
  • Any Masks & Scrubs that have been unsealed
  • Opened Cleansers and Body Moisturizers
  • Drinks & Infusions for obvious consumption safety reasons

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

International Returns

Reflecting our global shipping commitment, we accept international returns. However, customers are responsible for any customs duties, taxes, or additional shipping fees associated with the return.

Need Assistance?

Our customer care team is here to support your wellness journey. Please don’t hesitate to contact us:

Email: [email protected]

Address: 3248 Walnut Hill Drive, Portland, US 45204

We typically respond within 24-48 hours during business days.

Thank you for choosing Augustinus Bader Beauty Store. We’re honored to be part of your self-care ritual and are committed to ensuring your complete satisfaction with every aspect of your experience with us.